Today, I came across an interesting issue that I thought I would share. Helpfully though I did forget to take any screenshots to show you what I mean.
This morning, when I logged my computer on, I was greeted with this message in the chat bar for chats that I had with external contacts “Due to org policy changes this chat is no longer available”.
Thankfully the issue was fairly easily resolved because it seems some people had some real issues with this issue that they ended up escalating to Microsoft support. The issue seemed to be limited to just my machine and appeared to be trying to force me to use Skype for Business for any external contacts. Initially, I confirmed that no changes had been made to the global settings and then checked using Teams on my phone. Which confirmed that it was an issue local to just my laptop. I did a quick spot of googling and hit on upon a workable fix.
These are the steps I went through (that actually worked, not all the steps I took!)
- Close Teams, and then expand hidden icons in the taskbar, right-click on Teams, and quit.
- Open File Explorer and then navigate to %appdata%\Microsoft\Teams.
- Delete all the things!
- Restart computer.
- Sign back into Teams.
Hopefully, this will help someone else, it was nice to have a problem that was relatively simple to fix.
Thanks for reading.
Pete
Or Let’s connect on Linkedin
